Elite SupportSM Certified dealers unmatched customer service and efficiency every time a truck comes in for maintenance or repair.
All Elite Support Certified locations participate in Express Assessment, which means the dealer will provide a preliminary assessment within 2 hours of arrival to enable you to make an informed decision on your next course of action. This assessment may include needed repairs, parts availability and an estimate of cost and repair time.
The ultimate goal of the Elite Support Network is maximizing vehicle uptime. Every Elite Support Dealership must be re-certified annually to ensure you experience a consistent, higher standard with every visit across our Dealer Network.
Our technicians receive continual training from the experts at Freightliner. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every Dealership earning the Elite Support certification must meet over 100 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a continuous Improvement Coordinator.
Robust Parts Available
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealer believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.