The Elite Support SM Certified network of dealers are focused on delivering a consistent, superior level of customer service with every visit.
All Elite SupportSM Certified locations participate in Express Assessment, which means the dealer will provide a preliminary assessment within 2 hours of arrival to enable you to make an informed decision on your next course of action. This assessment may include needed repairs, parts availability and an estimate of cost and repair time.
The ultimate goal of the Elite SupportSM Network is maximizing vehicle uptime. Every Elite SupportSM Dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our Network.
Our technicians receive continual training from the experts at Freightliner. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite SupportSM certification must meet specific criteria across all customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator that spearheads changes across their location.
Robust Parts Network
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Elite Support dealerships utilize multiple methods, such as Excelerator, RimPro, and Dealer managed inventory to secure the parts you need.
We know that when we service your vehicle, you're trusting us with your business. Elite SupportSM Certified dealers believe in providing quality solutions and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.